Shipping Policy
Pricing
Our system will offer you the appropriate charge based on your delivery address during the checkout process. If the courier service option is not displayed it means that you want your order delivered to a remote area where we can unfortunately not offer delivery via courier service. If delivery is to a main centre and you are not offered the courier delivery option please contact us so that we can double check if the service is available for your post code and we can update our system.
How long does delivery take?
We dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you've paid. If you pay via EFT or bank deposit, your order will only be dispatched within 24 hours of your payment clearing
Courier delivery takes 2 to 5 working days depending on the order's destination.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
Late Deliveries
Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so 'late' delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
What happens if there is no one home when a courier delivery is attempted?
Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.
Do I have to receive a courier delivery personally?
Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Can I track my order?
We will email you your parcel's tracking information the first working day after we send it e.g. if the parcel's leaves our premises on Tuesday you will receive your tracking information via email on Wednesday morning. You can then track your parcel on the courier's website.
Do you deliver overseas?
We do not currently offer overseas delivery in our checkout process, however you are welcome to select the delivery method Collect Yourself and then get your own courier to collect your order for international delivery. Please contact us if you are unsure of how to go about this.
Can I place an order for delivery in Vietnam if I am not in Vietnam?
You can place an order for delivery in Vietnam no matter where you are in the world. Our website is handy if you live abroad and want to send a luxurious gift to relatives or friends who live in Vietnam. Just ensure that the billing address you list is a Vietnamese one, even if paying with an international card.
Where is your warehouse?
We are physically based in Tho Nghiep Village, Nam Dinh, but since we are an online business we deliver anywhere in Vietnam. You can place an order with us through our website or on the phone and we will send your order to you. You can also collect your order from our warehouse.
Can we come and buy products from your warehouse?
Unfortunately not - you need to please place your order online first.
What do I do if I receive goods damaged or broken in transit?
If you do not receive your order in mint condition or if anything is broken or damaged please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in the post to date, goods are occasionally damaged in transit, and there is no question that these will be replaced. If you can, please do take a photo of the damaged item as this helps our packing team improve the way products are sent.