GBA Nature Warranty and Refund Policy

Warranty, Return and Refund policy

Our #1 Goal is your complete satisfaction. If for any reason you are not happy with your purchase, you may return any item for a full refund within 30 days of receipt. And free return!!! 

IMPORTANT: To secure refund or replacement of any product, you must first contact gbanature@gmail.com for return instructions. Please include your name, item, order number and shipping address. We will respond within 24 hours. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at gbanature@gmail.com.

 

Please Note: We only accept returns of products purchased through our Gbanature.com website. For product purchased elsewhere, please return directly to seller.

 

Return Authorization must be obtained prior to any returns or refunds.

Products must be returned in its original packaging.

1.Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

1.1. Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

1.2. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Gbanature is unable to process exchanges; all returns and sales must be completed as separate transactions. 

1.3. Refund policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds, when approved, will be reflected on the original payment method account within 3-5 days.

2. ORDER CANCELLATION

Oh no! Need to cancel? You may only cancel your order via email up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel. You are responsible for all return shipping costs.